Q: How long does delivery take?
We aim to dispatch all orders within 1–3 working days. UK delivery typically takes 2–5 working days after dispatch.

Q: Do you ship internationally?
Unfortunately not at the moment. But maybe one day!

Q: Do you accept returns?
We’re always here to help if something isn’t right. If your item arrives damaged or incorrect, please get in touch within 48 hours and we’ll sort it for you as quickly as possible.

Q: What are your opening hours?
Our online shop is open 24/7! Orders are packed Monday–Friday during working hours. Our physical shop in Wigan is open Monday-Saturday 10am - 5pm.

Q: Where can I find you online?
You can find us on: Instagram, Tiktok & Facebook @BrightmooncrystalsUK
We share new stock, restocks, and a little bit of magic over there! 

Q: How do I choose the right Crystal?
Trust your intuition! The piece you feel most drawn to is often the one you need most.

Q: Can I request a specific piece?
If you’ve seen something you love, feel free to message us and we’ll do our best to help.

Q: Do you do custom bundles or mystery boxes?
We love creating magical bundles— drop us a message if you would like one made up for you or as a gift for someone!